PRIVACY POLICY

 

Walter’s Concierge Limited is committed to protecting your privacy. This Privacy Policy outlines how Walter’s Concierge Limited (“Walter’s Concierge”) uses and protects the personal information we collect about you via our website or that you provide to us in connection with the use of our concierge services or by any other means.

 

Policy Key Definitions:

 

​​

  • “we”, “us”, or “our” refer to Walter’s Concierge Limited

  • “you”, “the user”, “member”, “client” refer to the person(s) using this (our) website.

  • Cookies mean small flies stored on a users computer or device.

  • GDPR means General Data Protection Act 

 

 

1.   Changes to Privacy Policy:

 

We may from time to time amend this Privacy Policy or any other terms and/or conditions associated with the use of our website and /or concierge services. We will make reasonable efforts to inform you of any such amendments before they are implemented. 

 

Your duty:

 

It is important to inform us of any changes to your personal data so our records up to date at all times. 

 

 

2.   Information We Collect About You:

 

We may collect, store and otherwise transfer your information where appropriate with your consent. These include but are not limited to:

 

Your name, gender, date of birth, marital status, home and/or work address(es), phone number(s), delivery address, email address(es), phone number, marketing communication preferences us/our third party suppliers. credit card or the payment details, passport details,  third party family details (please ensure you have their consent), records of products & services previously provided or will provide, interests and sensitive information such as Health and religion. 

 

At your request, we will collect relevant data where necessary to fulfil the contract we have and are trying to establish with you. We may be unable to fulfil any request for product or service, provide you with information where you have not given us with adequate data.

 

We may also add or update your records in our database from publicly available sources, such as interviews or articles. 

 

3.  How Your Personal Data Is Collected

 

  • Information and data provided to us over the telephone and through written correspondence (online and offline). 

  • Filling our membership application form (online or offline)

  • Use of our services

  • subscription to our newsletter or publications

  • Information automatically gathered when you visit our website

4.  How We Store Your Personal Data

 

We follow strict guidelines in the storage and disclosure of your Personal Data, including taking appropriate security precautions to prevent your data from being accidentally lost, used or accessed in an unauthorised way by unauthorised persons. Access to your data will be limited to employees, suppliers, contractors and other third parties on a need to know basis.

 

5.  How We Use Your Data

 

  • To register you as a new client or member

  • Transaction purposes (in response to requests placed by you or on your behalf)

  • Personalising your services

  • Manage and process payments, fees and charges

  • Marketing and Communications (including promotional offers, surveys and recommendations)

  • Internal Marketing research and analysis

  • To administer competitions and/or prize draws that you enter.

 

Third-party Disclosure

 

Where necessary and with your express consent, we will disclose your personal data to third parties acting on our instructions for the purpose of anti-fraud, money laundering, the general security of business and to assist us with fulfilling a specific request. 

 

We may also provide your personal data to a third party in the process of purchasing the business or part of the business. 

 

We will at all times ensure your data is accessed in a lawful way by authorised persons in accordance with this privacy policy. 

 

6.  International Transfers

 

Given the nature of our business and organisation, personal data may be shared within the Walter’s Group and processed by staff, suppliers or partners based outside the EU. These staff, partners or suppliers may be engaged in processing your request for product, service or payment. You therefore agree that we may share your personal data with these third parties in accordance with this privacy policy and the applicable law outside the EU. 

 

We will ensure that reasonable precautions are taken where your data is processed by third parties inside and outside of the EU. 

 

7.   Data Retention 

 

We will continue to retain and process your information under the basis that you have given your express consent until such a time as you withdraw consent or it is determined your consent no longer exists. 

 

By law we have to retain certain personal data in respect of financial transactions for tax and accounting purposes ( this can be for up to 6 years after a specific transaction or after they cease to be customers). In accordance with the applicable law, we will retain personal data for direct marketing purposes. In some circumstances you can ask us to delete your data.

 

8. Your Rights

 

Under certain circumstances you can request information about the personal data we hold about you, what we use it for, in accordance with your legal right under the applicable law. 

 

You can also request

 

  1. Correction of your personal data

 

  1. Erasure of your personal data

 

  1. That we no longer use your personal data for marketing purposes

 

  1. Transfer of your personal data to another organisation. 

 

If you wish to exercise any of the rights set above, please contact us. Where applicable law permits, we may request a fee to cover administrative expenses in responding. We also reserve the right to charge a reasonable fee if your request is without doubt unfounded, becomes repetitive and excessive. We also reserve the right to reject your request in such circumstances.

 

In other to fulfil your personal data request, we may need to ask for specific information to hep us confirm your identity and ensure you have the right to access the data. Please allow a period of one month to process your request. 

 

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) If you are not satisfied with our response. We would, however, appreciate the chance to deal with your concerns before you contact the ICO so please contact us in the first instance. 

9.  Contact 

 

Should you have further enquiries or requests in regard to how we process and use your data please contact us at enquiry@waltersconcierge.com, or by post to our registered office at Walter’s Concierge Limited, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX. Please address your request to Our Data Protection Officer. 

 

10.  Governing Law

 

This Privacy Policy is governed by English law. Subject to any mandatory legal rights you have under applicable law in another territory that cannot be contractually limited or excluded, you agree that any dispute relating to the subject of privacy, interpretation or application of this Privacy Policy is subject to the exclusive jurisdiction of the courts of England and Wales.

 

 

 

 

Last updated: 24 May 2018